Privacy Policy — 88hi
Your privacy is fundamental to how we operate. This policy explains what data we collect, why we collect it, and how you remain in control at all times.
This Privacy Policy ("Policy") describes how 88hi ("we", "us", or "our") collects, uses, stores, discloses, and protects personal information about users ("you" or "your") of the 88hi platform at https://88hi.cam and all associated services (collectively, the "Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy should be read alongside the 88hi Terms and Conditions. If you do not agree with this Policy, you must not use the Platform. We reserve the right to update this Policy at any time — changes will be posted here with a revised date, and your continued use of the Platform constitutes acceptance of those changes.
1 Who We Are and Scope of This Policy
88hi is an online gaming and sports betting platform operating at https://88hi.cam, designed for eligible adult players aged 21 and above in Bangladesh. This Policy applies to all personal information that 88hi collects from individuals who visit, register on, or interact with any part of the Platform, including through mobile browsers, progressive web app access, and customer support channels.
This Policy does not apply to third-party websites, payment processors, or other services that may be referenced from the Platform. Those services operate under their own privacy policies, and 88hi is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.
2 Information We Collect
To provide a safe, personalised, and reliable gaming experience, 88hi collects the following categories of personal information:
- Identity information: full name, date of birth, national ID or passport number (for KYC verification), and a profile photograph where required.
- Contact information: mobile phone number (Bangladesh-registered), email address, and district or city of residence (for example Dhaka, Chittagong, Sylhet, or Khulna).
- Financial information: mobile money account identifiers (bKash, Nagad, Rocket, Upay wallet numbers) and transaction reference numbers. We do not store full card numbers or CVV codes.
- Account and gaming activity: username, login history, session duration, game play records, bet history, deposit and withdrawal history, bonus usage, and any responsible gaming preferences you have set.
- Technical information: IP address, device type and operating system, browser type, referring URL, and cookie identifiers. This data is collected automatically when you access the Platform.
- Communications: records of messages you send to 88hi customer support, including via email at [email protected], live chat, or any other support channel we operate.
3 How We Use Your Information
88hi uses the personal data it collects for the following specific purposes only. We do not use your data for purposes inconsistent with those disclosed here:
- Account registration and verification: to create and maintain your player account, verify your identity through KYC obligations, and ensure a single account per user.
- Processing transactions: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
- Platform improvement and personalisation: to analyse usage patterns, improve our game and sports-betting offerings, tailor content to your preferences, and resolve technical issues promptly.
- Responsible gaming and player protection: to monitor gaming behaviour for signs of problem gambling, enforce any self-exclusion settings you activate, and apply deposit or session limits you have requested.
- Customer support and communications: to respond to your queries and complaints, notify you of important Platform or policy changes, and send service-related communications where you have opted in.
4 Cookies and Tracking Technologies
88hi uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. Cookies are small text files stored on your device when you visit the Platform. We use three types: essential cookies (required for login and session management), functional cookies (to remember your preferences such as language), and analytics cookies (to understand how users navigate the Platform). We do not use advertising cookies for third-party ad targeting.
You may manage or disable cookies through your browser settings; however, disabling essential cookies will prevent you from logging in and using the Platform. By continuing to use the Platform with cookies enabled, you consent to our use of cookies as described here.
SSL Protection: All data transmitted between your device and the 88hi Platform is protected by industry-standard 256-bit SSL encryption. Financial transaction data processed via bKash, Nagad, and Rocket is handled in compliance with each provider's security standards. 88hi does not store raw payment credentials on its servers.
5 Sharing Your Information
88hi does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information only in the following limited circumstances:
- Service providers: trusted third-party companies that help us operate the Platform (such as payment processors, KYC verification services, and analytics providers), who are contractually bound to process your data only on our instructions and to maintain strict confidentiality.
- Legal and regulatory obligations: where disclosure is required by applicable law, court order, or a lawful request by a competent authority. In such cases, 88hi will disclose only the minimum information required to satisfy the legal obligation.
- Business transfers: if 88hi undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to how your data is handled.
- Fraud prevention and security: where sharing is necessary to detect, prevent, or investigate suspected fraud, money laundering, or misuse of the Platform.
6 Data Retention
88hi retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account information is retained for the full duration your account remains active. Following account closure, 88hi will retain data for a reasonable period as required for legal, audit, and dispute-resolution purposes, after which it will be securely deleted or anonymised.
Financial transaction records may be retained for a longer statutory period where required under applicable financial regulations. After the applicable retention period expires, data will be securely purged from 88hi systems.
7 Your Data Rights
As a user of the 88hi Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and the nature of your request. We aim to respond within a reasonable timeframe.
8 Security of Your Data
88hi implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, restricted internal access controls with role-based permissions, regular security reviews, and secure storage practices for all data at rest.
While 88hi takes all reasonable precautions to secure your data, no system is entirely immune to risk. In the event of a data breach likely to result in a risk to your rights, 88hi will act promptly to contain the breach and will notify affected users as required.
9 Children and Minors
The 88hi Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform using false information, please contact us immediately at [email protected]. Any account confirmed to belong to a person under 21 will be closed and any funds returned to the original payment method.
10 Changes to This Policy
88hi reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the updated Policy on this page with a revised effective date. Your continued use of the Platform after the updated Policy is posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 88hi handles your personal data, please contact our support team. Email: [email protected] — available 24/7 in English and Bangla. We aim to respond to all privacy-related queries within 48 hours of receipt.